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Job Information

Citizens Bank Wholesale Inside Sales Assistant (Remote) in Salt Lake City, Utah

Description

Franklin American Mortgage is now part of Citizens Bank, N.A. By joining forces with Citizens Bank and complementing each other’s strengths, we’ll improve the breadth and depth of our capabilities. We strive to find talented, service-oriented professionals committed to excellence to join our customer-centric culture built around helping your customers and your community.

Please note that effective August 1, 2018, Franklin American Mortgage Company is owned and operated by Citizens Bank, N.A. Therefore, the individual hired to fill this role will be an employee of Citizens Bank.

This position was created to assist the account executive and the broker on a daily basis. The customer service representative acts as a liaison between the broker/account executive and the operation staff in order to guarantee accuracy in detail and a stationed contact. The Inside Sales Assistant, also, provides daily information to the account executive and the SVP of production regarding internal issues and operations.

  • Maintain daily contact with each account executive and SVP of production

  • Address any internal issue the account executive or broker may have with secondary marketing, underwriting, closing, or funding

  • Prepare a daily production report including underwriting turn times to present to the sales staff.

  • Provide off sheet pricing information to the account executive and the broker.

  • Prepare charts and reports to assist the account executive in daily preparations.

  • Maintain preferred account list for each account executive as defined by SVP.

  • Attend broker functions and conferences when requested.

  • Assist the broker as main contact when an account executive is absent.

  • Maintain familiarity with regulatory and industry standards and requirements.

  • Communicate and perform administrative duties for the account executive, the SVP of production, and the operation staff.

Qualifications

  • 2+ years residential mortgage lending experience

  • Knowledge of mortgage documents and processing

  • Exemplary customer service skills

  • Excellent organizational skill

  • Effective communication skills

  • Work effectively in a team environment

  • Work effectively in a fast pace environment with low tolerance for error

  • Work outside of the standard business day may be required

  • Professional dress and demeanor

  • Must demonstrate commitment, dependability and respect for other employees with regular attendance, punctuality and adherence to agreed-upon schedule

  • Must be able to adapt to shifting priorities and tasks requiring average mental dexterity

Able to problem solve by assessing and identifying causes, gathering relevant information and generate possible solutions

Ability to cope with stress of a high production position and meet stringent deadlines for completing tasks

Hours and Work Schedule

Hours per Week: 40+

Work Schedule: Monday-Friday

This position is not available in Colorado.

Why Work with Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Franklin America Mortgage Company, a division of Citizens Bank, N.A., a national banking association.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, colleague or a dependent’s reproductive health decision making, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, genetic characteristic, citizenship, veteran or military status, marital or domestic partner status, family status/parenthood, victim of domestic violence, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

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