CHANGE HEALTHCARE VP Client Management - Physician Revenue in SALT LAKE CITY, Utah
Transforming the future of healthcare isn't something we take lightly. It takes teams of the best and the brightest, working together to make an impact. As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.Here at Change Healthcare, we're using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.If you're ready to embrace your passion and do what you love with a company that's committed to supporting your future, then you belong at Change Healthcare. Pursue purpose. Champion innovation. Earn trust. Be agile. Include all. Empower Your Future. Make a Difference.Vice President, Client Management - Physician Revenue Cycle Services Overview of Position The Vice President, Client Management is responsible for leading a team of client relationship experts who cultivate meaningful relationships with key decision-makers, maintain high customer satisfaction, and position Change Healthcare as a trusted partner in the Radiology market. This leader will coach the team to ensure high customer retention and is ultimately responsible for client satisfaction, retention, and growth, both organic and via expanded services in her/his region. The VP coordinates with Sales to drive additional services as well as serves as an escalation point for client issues. The VP may be responsible for managing Directors of Client Management and/or team of individual contributors in the client management function. Key success factors include the demonstrated professional experience in solving complex business challenges and the ability to build effective relationships, both internally and with Change Healthcare clients, which will result in client references, adoption of additional services, and high levels of retention and satisfaction. What will be my duties and responsibilities in this job? * Set expectations and drive best practices within the Client Management team, ensuring that customers have a consistent and world-class experience with Change Healthcare. Operate as a leader, coaching the team through obstacles and ensuring the team's success with the clients in the region* Cultivate executive relationships both externally with customers and internally with Operations, IT and other key stakeholders to influence perception, and identify and create new opportunities* Closely manage Client Management team activities, including optimization, operational reporting and escalations* Serves as an escalation point for the team on client concerns and works with all stakeholders to positively impact the client* Proactively coach's team to manage and resolve customer issues* Maintains relationships with key client contacts and coordinates with client management to drive performance that fosters an environment to minimize attrition What are the requirements needed for this... For full info follow application link. Change Healthcare is an Equal Opportunity Employer. Employment at Change Healthcare is based upon your individual merit and qualifications. We don't discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, physical or mental disability, marital status, protected veteran status or disability, genetic characteristic, or any other characteristic protected by applicable federal, state or local law. We will also make all reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability.