Oracle Retention Manager - North American Applications Customer Retention & Renewals in Salt Lake City, Utah
Drive the renewal of Oracle's contracts to existing customers.
Leads a team of Renewal Reps and manages to operational performance goals. Will be responsible for achieving monthly targets in terms of renewal rates and other productivity metrics in maximizing revenue, minimizing cancellations and backlog. Works closely with Partners to ensure they are driving Oracle's renewals. Build team and establish targets and territories, improve internal processes and systems to achieve operational performance that meets or exceeds goals. Establish and measure group goals and team performance against specific target objectives. Conducts regular training and mentors Renewal Reps. Interviews and makes hiring decisions for qualified candidates. Conducts performance reviews, provides career development coaching and takes necessary corrective action H10 poor performers. Provides regular performance metrics to senior management.
Leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management. Excellent verbal and written communication skills. Knowledge of Oracle policies, procedures, products and sales cycle. Ability to relate to customers and understand their needs. Understands business drivers and their relationship to Oracle products. Proven ability to develop prospect pipeline. Excellent account management skills, including skills to analyze, qualify, position, justify, and close. Prior successful sales record and a desire to succeed. Five plus years sales experience. BS degree in computer science, business administration or related field.
Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
Retention Manager - North American Applications Customer Retention & Renewals
As an Oracle NAA Retention Manager, you will be leading a team that is responsible for health initiatives, offering insights, functionality and strategies to help reduce churn and make customers successful. You will drive cross-org work-streams that will provide a singular view of customer health through program management and outcomes,conceive, organize, promote and implement effective programmatic initiatives, lead triages, be hands-on in coordination of cross-functional initiatives like Strategic (Red) Account program. You will drive and enable process improvements, work with teams to define, schedule, track, and communicate the status of projects and deliverables to other groups and executive management and support QBR processes.
Develop and execute strategies to reduce churn and drive customer success
Lead a team and manage by objectives
Responsible and accountable for the coordinated management of multiple projects directed toward retention objectives
Lead alignment with cross-functional teams in support of Customer Health initiative
Facilitate executive engagement into strategic accounts
Put in place governance and operational working practices of a matrix program team.
Analyze customer data and drive strategy execution
Support automation of workflows between teams
Result oriented, driven leader
Ability to build credibility, trust, and rapport with stakeholders at all levels, both within and outside of the organization.
Proactive and sophisticated management of key stakeholders.
Business focused: always looking to maximize benefits for the business and minimize downside risk.
Experience of working within, influencing within, and networking within a matrix environment and drive change.
Optional MBA, program management qualification (PMP or MSP).
Good understanding of sales process.
Effective communication skills
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law
At Oracle, we do not just value differences—we celebrate them. We are committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion.https://www.oracle.com/corporate/careers/culture/diversity.html
Title: Retention Manager - North American Applications Customer Retention & Renewals
Location: United States
Requisition ID: 20000SMA