T. D. Williamson, Inc. Manager, Technical Inside Sales in Salt Lake City, Utah
Lead a team of Services Inside Sales Reps to ensure all services opportunities are properly quoted, processed, and executed, enabling the operations team to meet customer requirements. THIS POSITION CAN BE LOCATED IN TULSA, OK, HOUSTON, TX, OR SALT LAKE CITY, UT.
Inside Sales Activity (40%)
•Manages all aspects of the US-TISR team to effectively deliver quality, compliant, timely, and winning quotation for our customers and reviews, if necessary, critical output from the team before issuing a final proposal to the customer.
•Ensures that the Inside Sales team is ready and pro-active to meet the customers’ requirements by providing courteous correspondence and detailed quotations, accurate orders and facilitating the delivery of products and services as requested ensuring solutions comply with customers’ specifications and expectations.
• Encourages ISR’s to seek opportunities to maximize revenue through upselling requests by offering integrated TDW services by discussing such opportunities with Outside Sales and Regional Sales Leadership.
•Develops quoting and order processing standards to create a consistent customer experience and ensures the team stays in compliance with the standards
•Ensures pricing and cost model is regularly reviewed and updated with input from internal stakeholders (Regional Sales Leadership, Operations, Operations Support, ETO/CSG, Legal, Finance).
•Performs periodic reviews of samples of completed projects with Regional Sales Leadership, Project Management and Finance teams to ensure accuracy of pricing/costing models.
Team Management (40%)
•Selects manages, evaluates, motivates, and develops employees to ensure a qualified workforce necessary to meet Company objectives while complying with EEO and Affirmative Action guidelines or foreign employment guidelines as applicable.
•Conducts performance reviews in accordance with the Performance Management Program, providing fair and accurate assessments of employee performance, training needs, areas for improvement, and the possibility of future growth within the organization.
•Creates development opportunities for team members through regular coaching and cross-training.
•Develops a positive team dynamic to ensure high performance.
•Leads the continuous improvement process in the ISR team.
•Provides timely and accurate analysis of key metrics (dashboards) to support our customer service vision and ensure a quality service done efficiently This would include defined metrics for quote and sales order entry turn-around time and accuracy.
•Conducts periodic audits of key processes and drives continuous improvement.
•Collates data and reports financial and sales activity to Business Unit management and internal customers.
Operational Excellence (10%)
•Understands TDW WH product & services solution offerings, technologies, performance criteria, specifications, limitations, competitors’ offerings & capabilities.
•Maintains technical competency through continued learning and personal development.
•Ensures accuracy & timeliness of data entries in core systems to maximize operational efficiency.
•Provides regular feedback and submits enhancement requests for sales and operational systems functionality.
•Drives continuous improvement in processes, overall team performance, and responsiveness Relationships with Others & Communication.
•Reports to Director, Sales Support.
•Strong dotted line reporting relationship to Sales Managers or Manager, Field Operations.
•Supervises a team of 6-10 ISR’s.
•Maintains close contact with Outside Sales Representatives and various field operations teams, to include Field Technicians and Project Managers within the region.
•Works closely with the Operations teams to understand costs and the Sales teams to ensure an in-depth understanding of competitive pricing and offers.
•Liaises with Sales Leadership, Legal Counsel, and the Quality and HSE Departments, on contractual and business risk issues.
•Bachelor’s Degree, preferably in Engineering, Business Management or Sales/Commercial.
•Five years of experience in a supervisory role, prefer at least 5 years oil and gas pipeline experience.
•Strong organization skills and rigor, specifically able to focus on time management and resource allocation.
•Strong leadership skills.
•Good commercial and interpersonal skills.
•Comfortable working in a fast-paced, dynamic environment with shifting priorities.
Posting Title: Manager, Technical Inside Sales
Position ID: Position-18491
External Company Name: T. D. Williamson, Inc.
External Company URL: http://www.tdwilliamson.com/en/
Street: 369 N. Billy Mitchell Road