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Canon USA & Affiliates Manager, Prof Svcs in Salt Lake City, Utah

Overview

The Manager, Professional Services is responsible for pre and post sales support . This includes being a mentor and overseeing, developing, motivating, and coaching team dynamics to meet objectives. This role will be both directly involved in and collaborate with various divisions on Professional Services engagements.

This position will be based out of western United States, preferably close to a major airport.

Responsibilities

  • Supervises the Solutions Analyst (western region) team to maintain performance levels.

  • P&L responsibility with demonstrated success in the development and implementation of new processes that improve efficiency and productivity.

  • Create team development plans with management.

  • May be responsible for supporting the operation of some products/systems in CSA Showrooms.

  • Prepare Monthly Performance and Tracking Reports for the region.

  • Drive achievement of assigned Professional Services target through monitor and mentoring of teams attention and contribution.

  • Monitor paperwork/process adherence for the job related systems. Mentor the teams as to the usage and results.

  • Support the team on an as needed basis in order to maximize support value and individual productivity in the area of Pre-Sales and Post–Sales support.

  • Review Pre-Sales projects to maintain SLAs and quality standards.

  • Meet with teams to develop strategies on how to improve customer satisfaction.

  • Collaborate with Sales Team supported in planning/optimizing professional services support services in securing new business.

  • Supervise and actively participate in Professional Service Engagement cycles (Project Plans, Solution Configuration, SOWs, Implementation, Sign-off/Billing and ongoing technology solution support).

  • Oversee regional systems daily operations, internal and external.

Qualifications

  • Five years supervisory experience and / or ten years experience as a Systems Analyst or equivalent, preferably in Graphic Arts/Transaction Direct Mail production printing environments.

  • Certifications Desired (Any): CMP, G7, CDIA+, MCP, PMP, MCSE, Relevant 3rd Party Software Certifications

  • Strong leadership, communication, organization, and multi-tasking abilities.

  • Proven track record in achieving loyalty and building trust/consensus in delivery of professional services support services, internal and external.

  • Must be able to effectively communicate and document complex technical issues with both technical and non-technical personnel.

  • Must be able to operate with minimal supervision, a forward thinker and problem solver.

  • Demonstrated experience in software workflow and development.

  • High level understanding of color and color technologies.

  • Expert knowledge of Network Architectures, and printing environments.

  • BS degree in Computer Science or related field, or equivalent technical certifications/experience perferred.

Company Overview

About our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Océ brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S.

Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more.

We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

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Posting Tags

#LI-EM1 #PM20

Location US-CO-Centennial | US-CA-Long Beach | US-CA-San Diego | US-CA-San Francisco | US-WA-Tukwila | US-OR-Beaverton | US-UT-Salt Lake City | US-CA-Sacramento

Company Canon Solutions America, Inc.

Requisition ID 23987

Category Sales/Business Development

Position Type Full-Time

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