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Healthy Back Institute Customer Retention Agent - Part-Time (Remote) in Salt Lake City, Utah

WANTED: An ALL-STAR Team Member to Help Our Customers Long-Term!

I?m so excited to have you here, my friend! I?ll get right to it!

Right now, we are growing FAST with our strong team. In fact, we?ve grown every year since we started in 2003!

We have the incredible responsibility of helping people live without pain, naturally and safely. MILLIONS of people, literally all over the world! We do this with one key skill; EMPATHY! That?s right, we don?t want to hire anyone unless they have genuine care for our customers. Period.

Everything that happens at the Healthy Back Institute is rooted in our core values:

Helping People, Trust, Service, Family and Being Great!

That goes for our employees AND our amazing customers!

These are the foundations of how we serve our customers, as well as how we treat each other. Check out our reviews on Glassdoor to learn more about our unique culture!

Here?s a quick summary of what we?re looking for:

Our amazing Retention Agents work hard to assist our customers throughout their wellness journey by supporting them to get fast, safe and natural pain relief. All this by building positive relationships, listening to concerns and addressing issues. EMPATHY is KEY!

You will play an important role in driving the continued health of our wonderful customers by educating them on our product line. In fact, a MASSIVE amount of our saved sales are generated by simply educating customers on how to best use our products!

Here?s what we expect of you:

  • Drive revenue and retain customers by meeting daily sales goals.

  • Provide exceptional and empathetic service.

  • Introduce and educate other amazing products from the HBI line.

  • Use detail orientation and precision when recording notes for each account.

  • Use data and metrics to maintain low levels of refund rates, high levels of call saves and other revenue generating goals.

  • Celebrate customer success stories by communicating them to the HBI team.

  • Participate in ongoing coaching and feedback to support the development of new skills, recognition of achievement, and suggestions for performance improvement.

  • From your home office, partner closely with the Team Lead, and other agents, to collaborate on best practices, share ideas and stay up to speed on current processes.

Technical and On the Job Experience (required):

  • Minimum of 1 year performing inside sales work with proven experience in driving company growth.

  • Minimum of 1 year providing exceptional customer service and/or retention related tasks.

  • Minimum of 1 year working in a completely remote/virtual environment from your home.

  • Strong organizational and communication skills and likes the challenge of saving a sale.

  • Highly motivated to demonstrate a passion and enthusiasm for HBI products.

  • Proficiency with technology to include various CRM's, the complete Google Suite (Google docs, Calendar, etc.), Asana, and other core systems central to HBI.

  • Must have the ability to work a rotating Saturday shift, or as needed.

  • Must have the ability to work evening shifts, as needed.

What Will Make You Stand Out:

  • Experience working in a direct response marketing, or e-commerce company.

  • A passion for health and wellness, and experience in the supplement or nutrition industry.

  • A true desire to HELP other human beings in this incredible world we live in!

Essential Requirements necessary to do this job effectively:

  • Must be able to pass a number of skills tests as part of the interview process, including a typing speed of 30 WPM.

  • Favorably passing a background and reference check will be part of our hiring workflow.

  • Communicating and collaborating with team members.

  • The ability to communicate effectively in written and verbal form.

  • Organized and detail oriented.

  • Ability to process data and understand basic sales metrics.

  • Ability to work independently and take the initiative to learn with minimal direction.

  • Ability to develop positive relationships quickly.

  • Must be able to collaborate effectively with internal team members and external customers via

  • Ability to appropriately control emotions and respond accordingly to the situation.

  • Ability to handle stressful situations with resilience and respond appropriately.

  • Must maintain a positive and eager attitude.

  • Must be able to sit for long periods of time.

  • Work flexible hours including evenings and Saturdays.

Still here? Still interested? Then we should absolutely talk!

If you feel like you?re that ALL STAR team member we?re looking for, I definitely want to hear from you? please fill out the online application ASAP? I?d love to learn more about you and see if we think it?s a mutual match.


Please only apply if you seriously feel this role is one you are very interested in, you feel you are a great match, and you meet the criteria outlined above. Fill out the initial application and we?ll be in touch. I personally can?t wait to get to know you more!

Here?s a little more about why you might want to join us?

Benefits of Working at the Healthy Back Institute:

  • A healthy work/life balance

  • Remote / virtual work from home position

  • Performance based bonuses

  • Discount on HBI products

  • An amazing team-centered culture felt at all levels of the company!

?We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.?

A background and reference check will be part of our candidate selection workflow.

Key words:

  • Telemarketing

  • Customer Retention Representative

  • Customer Retention

  • Inside Sales

  • Call Center

  • Call Center Representative

  • Remote jobs

  • Virtual careers

  • Best Places to Work

  • Healthy, Conscious Workplace