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Merck Associate Director, Vaccines Contracting Customer Manager (Remote) in Salt Lake City, Utah

Job Description

Our Marketing team are passionate about bringing our medicines and vaccines to our customers around the world. Through digital listening and patient analytics, we are able to understand our customers’ needs and strive to provide solutions to meet them.

The Contracting and Distribution Strategies team in U.S. Vaccines is seeking a Customer Manager who will play a lead role in formulating commercial strategies to support the creation and execution of value-based and quality contracts.

Specific responsibilities include:

  • Developing innovative value-based commercial programs for current and emerging customers

  • Leading the management and execution of all current quality based contracts across the vaccine portfolio

  • Creating tactics to support account management activities and execution of value-based offers and optimizing sales across the entire vaccine portfolio through progressive commercial programs.

  • Customer managers play a key role in developing commercial strategies aligned with vaccine brand strategies, healthcare market trends, field sales execution priorities and customer capabilities.

The Customer Manager role collaborates with Commercial Legal, Brand Marketing, Global Market Access & Pricing, Customer Contract Management, Information Technology (IT), U.S. Pricing and Value Based Contracting in IAM and Finance to ensure that commercial programs meet our Company's business objectives and requirements.

He/she serves as a subject matter expert and a key source of information concerning national customer segments and commercial strategies relevant to vaccines value-based contracting, and responds to queries regarding sales potential, market trends, customer needs, competitive environment and optimal customer marketing and contracting strategies.

Assignment will provide the opportunity to develop strategic thinking skills through the development of innovative initiatives that support customer and business needs related to our Company's vaccine products and help to shape the US commercial landscape.

Position Qualifications:

Education Minimum Requirement:

  • Bachelor's degree Required;

  • MBA or other advanced degree preferred

Required Experience and Skills:

  • Minimum 5 years combined field sales, product marketing and/or commercial operations related experience.

  • Minimum of 2 years of experience in developing, managing or implementing contracts / pricing programs and/or service agreements for vaccines or other buy-and-bill products.

  • Demonstrated and effective leadership skills, collaboration skills, negotiation skills, problem solving skills and communication skills.

  • Demonstrated business acumen and analytical skills

Preferred Experience and Skills:

  • Multiple headquarters and field sales positions, resulting in increasing level of responsibility and breadth of experience;

  • Experience in account management and/or marketing positions;

  • Deep understanding of health care market trends impacting providers (e.g. population health, quality, payment reform, etc.);

  • Understands policy landscape;

  • Strong ability to perform quantitative and qualitative analyses;

  • Demonstrated ability to think strategically, be innovative, and perform comprehensive analyses and monitor performance of targeted market segments, including assessment of market trends, customer needs and competitor positioning 

Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.

Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth .

Invent. Impact. Inspire.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Residents of Colorado

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US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (https://survey.sogosurvey.com/r/aCdfqL [survey.sogosurvey.com]) if you need an accommodation during the application or hiring process.

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EEOC Poster (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf)

EEOC GINA Supplement​

OFCCP EEO Supplement (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf)

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:




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Travel Requirements:


Flexible Work Arrangements:

Remote Work


1st - Day

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Requisition ID: R109990