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Job Information

Goodman Manufacturing Company Customer Service / Inside Sales Representative in American Fork, Utah

Customer Services / Inside Sales Representative

The Opportunity

Goodman is seeking a professional, skilled individual for our Customer Service / Inside Sales Representative position. This position responds to customer’s inquiries or complaints regarding the organization’s products or services. Determines best method to ensure customer satisfaction and adherence to the organization’s policies. Coordinates with appropriate departments to ensure customer satisfaction. Informs customers of standard procedures or resolution of issues. Follows up, either verbally or in writing. Must be knowledgeable of the organization’s policies, procedures, practices, products and services.

Sales Representative – Inside

Sells the organization’s products and services by calling prospective and established customers. Maintains sales programs within assigned territory by keeping customers informed about available services, supplies, prices and new products. Responsible for meeting established sales quotas. Monitors competitive activity and trends within territory. Keeps records and prepares reports on sales activities. May travel to customer location to follow-up, make presentations or perform demonstrations. If you meet the qualifications listed below, then we invite you to apply for our open position by visiting our website http://careers.daikincomfort.com, and submitting your resume.

May include:

  • Answer parts line

  • Order processing

  • Executing all aspects of the sales function including order inputting

  • Existing account management

  • Relationship development

  • Serve as primary contact with accounts

  • Process purchase orders and requests for quotations

  • Provide customers with product and delivery information

  • Work closely with manufacturing personnel to meet customers’ requirements

  • Provide accurate information regarding availability of in-stock items

  • Obtain accurate information from vendors relating to shipment dates and expected date of delivery

  • Monitor scheduled shipment dates to ensure timely delivery and expedite as needed

  • Generate new and repeat sales by providing product and technical information in a timely manner

  • Recommend alternate products based on cost, availability or specifications

  • Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction

  • Other tasks as assigned

  • 3-6 years experience

  • Prior telemarketing sales experience preferred

  • High School diploma or GED equivalent, some college preferred

  • Ability to handle high call volume

  • Excellent and confident customer support skills

  • General Microsoft Office skills (Outlook, Excel, Word)

  • Good verbal and written skills

  • Answering of phones and directing calls


The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

ID: 2020-14378

Education: High School Diploma or Equivalent

External Company Name: Goodman Manufacturing Company

External Company URL: www.goodmanmfg.com

Street: 584 East 1100 South