Purple Innovations Inside Sales Representative in ALPINE, Utah
Inside Sales Representative
Alpine - ALPINE, UT
$14.00 - $20.00 Hourly
Purple exists to meaningfully improve lives through true innovation that evolves comfort from end to end. Our colorful company culture, award-winning marketing, unique (and extremely comfortable) technology, and incredible team make for a workplace you’ll be proud to be a part of. Purple is recognized as one of the fastest-growing and most disruptive companies in the comfort industry. We’re looking for amazing, motivated people who will help us improve lives and invent a better way for Purple. Come along for the ride!
We are looking for a top-notch contact center sales/service representative to help support, drive and grow our business. This is a phenomenal opportunity for a passionate, upbeat sales agent to join a fast-growing innovative organization that is still in its early years.
Our Inside Sale Position offers:
A unique pay structure which allows agents to make $14.50 - $20.00+
A free Purple Mattress
Discounts on Amazing Purple Products
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Drive incremental sales through inbound (and some outbound) campaigns.
Contact customers that have visited our website (e.g. abandoned carts) to assist them with placing or finalizing an order.
Respond to customer inquiries via phone, chat, email, text or social media, taking appropriate action to ensure each customer receives a world-class sales and customer service experience.
Process product orders for customers.
Assist customers with website navigation, online checkout process, or technical issues.
Provide detailed notes and documentation for each customer interaction.
Maintain acceptable sales record, conversion rates, and average basket size.
Maintain acceptable customer satisfaction and quality monitoring ratings.
Maintain acceptable productivity, schedule adherence, and utilization levels.
Meet all other individual performance metrics.
Maintain in-depth, detailed, current knowledge of all products, prices, promotions, and warranty/returns/refunds policies and procedures.
High School Diploma or GED (some college preferred)
One year inbound phone sales experience and two years total contact center experience
Experience with inContact preferred
Experience with NetSuite preferred
Experience with Zendesk/Zendesk Sell preferred
Knowledge of mattress/sleep products industry helpful
KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS:
Top-notch sales skills with a strong customer/relationship focus
Ability to thrive in a fast-paced, high-energy, change-oriented environment
Stellar communication skills
Punctual and dependable
Hard-working with excellent attendance
Superior computer and typing skills
Schedule flexibility (including early mornings, nights/evenings, Saturdays/Sundays, Holidays)
While performing the duties of this job, the employee is regularly required to sit, talk, and/or hear. The employee is frequently required to use hands to finger, handle or feel. The employee is occasionally required to reach with hands and arms. The employee is occasionally required to climb or balance, stoop, kneel, crouch and/or crawl. The employee must also occasionally lift and/or move up to 20 pounds. Specific vision abilities include close vision and color vision. The employee is also required to frequently inspect the project and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud.
BENEFITS AND PERKS
Medical, Dental, Vision
Earn a Mattress
Amazing Purple Products
WHY WORK AT PURPLE?
Make your mark: We value innovative thinking. At Purple, you will be empowered to bring your ideas to life as we work together to improve people’s lives through comfort.
Gain unique experience: Be a part of one of the fastest growing companies in Utah! The contributions you make will matter at Purple as the company continues to grow with you.
Awesome culture: Join the tight-knit team at Purple and you can enjoy working alongside industry experts, making close friends, and annual employee appreciation events.
Purple provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment.